Frequently Asked Questions

Have questions? We’ve gathered the answers to the most common questions right here.

If you don’t find what you’re looking for, our team is always happy to assist. Your experience matters, and we're here to make it seamless every step of the way.

Frequently asked questions

Do you offer free shipping?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

What is your refund policy?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Do you ship internationally?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Will my jewellery tarnish over time?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Is your jewellery waterproof?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

How do I care for my jewellery?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

How can I make sure a portion of my purchase goes to the cause I care about?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Contact form

Designs That Give Back

Get 15% Off Your First Order

Sign up to the samsoba community and receive early access to new collections and exclusive offers delivered straight to your inbox.